Our cancellation policy for schools:
With regard to the cancellation conditions, we differentiate between “normal reasons for cancellation” and “covid-19-related cancellation”. A cancellation due to Covid 19 occurs if the responsible authority at the school location or at the summer sports location officially prohibits implementation. This occurs, for example, in the following cases:
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a class has to go into quarantine
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Risk level 3 at the school location or at the summer sports location
A "Covid-19 related cancellation" of the whole group:
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up to 21 days before arrival free of charge (at this point in time, based on the experience of the past year, it can be foreseen whether a scool group tour will be possible or not)
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From 21 days before arrival, 15% of the booking amount will be charged
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From 14 days before arrival, 25% of the booking amount will be charged
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A "Covid-19-related cancellation of individual students or accompanying persons":
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up to 1 day before arrival free of charge (upon presentation of a medical certificate)
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10% of the booking amount will be charged on the day of arrival itself
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this applies to individuals who:
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fall ill with Covid 19 (here a medical certificate is required)
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who live with a close relative in the same household and therefore have to go into quarantine (confirmation must be presented here)
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There are two pharmacies in the immediate vicinity that can carry out PCR and antigen tests.
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A “normal cancellation”:
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until October30th of the previous year
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from October 31th up to 120 days before arrival, 50% of the booking amount will be charged
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From 120 days to 30 days before arrival, 70% of the booking amount will be charged
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From 30 days before arrival, 90% of the booking amount will be charged
Financial support for attending school events:
All children should be able to take part in school events such as school group tours, get-to-know-you-days or project days and should not be excluded for financial reasons. Because the events are fun, strengthen the class community and also the personal development of the children. For some families, however, they represent a major financial burden. You will find information and an application form for the individual federal states under the following links:
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Our cancellation policy for private individuals:
Up to 21 days before arrival: free of charge
From 21 days to 14 days before arrival, 25% of the booking amount will be charged.
From 13 days to 7 days before arrival, 45% of the booking amount will be charged.
From 6 days to 1 day before arrival, 75% of the booking amount will be charged.
The full amount of the booking must be paid on the day of arrival.
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A cancellation due to Covid-19 is possible free of charge up to the day of arrival. This is the case if a lockdown occurs or the participant falls ill with Covid-19 or has to go into quarantine. Here we need an official confirmation.
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